CHARACTERISTIC OF ALL PATRIZIA CAVALLERI BRANDED PRODUCTS:
“This is a handcrafted product: as such, it may not be reproducible as an identical copy of the one presented.
The artisan will create the requested item as close as possible to the one presented on these pages: any minor differences should not be considered a defect but rather a quality that makes the handcrafted product you are purchasing truly unique.”
1. PARTIES TO THE CONTRACT
1.1.- Tara di Patrizia Cavalleri – Via Adda 17 – 20020 Lainate (Mi) tel. 02 36541182 – VAT no. 11106060152 hereinafter referred to as the SELLER
- CUSTOMER: the person (natural person or other legal entity) who, identified through registration on the Website www.patriziacavalleri.it, hereinafter referred to as the Site, has ordered products that have been accepted by the SELLER.
1.2. Any communication from the Customer connected and/or related to the purchase of the Products – including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal and/or the legal guarantee – must be sent to the Seller at the contact details and in the manner indicated on the Site and at the email address ordini@patriziacavalleri.it
1.3. Each purchase is governed by the general terms and conditions of sale in the version published on the Site at the time the order is submitted by the CUSTOMER.
1.4. Upon submission of the purchase order, the CUSTOMER agrees that the confirmation of the information relating to the order placed will be sent to them by email at the address provided during registration on the Site or during the purchase process.
1.5. In order to make purchases through the Site, the CUSTOMER must be of legal age (18 years old) and have legal capacity, which the CUSTOMER declares to possess.
1.6. Any costs for internet connection to the Site, including telephone costs, according to the rates applied by the operator selected by the CUSTOMER, are the sole responsibility of the CUSTOMER.
2. PRODUCT CHARACTERISTICS AND PRICES
2.1 The essential characteristics of the products are presented on the Site, within each product page. However, the images and colours of the products offered for sale on the Site may not correspond to the actual ones due to the internet browser and monitor used. Purchase requests from countries not included in the “Countries of sale” list cannot be accepted. All Patrizia Cavalleri branded products are fitted with an identifying tag fixed with a single-use seal. The CUSTOMER must not remove the tag and its seal from the purchased products, of which they form an integral part, unless they are certain they will keep the product. In the event of the exercise of the right of withdrawal, the Seller reserves the right not to accept the return of products that are missing their tag or that have been altered or tampered with in their essential and qualitative characteristics or that have been damaged.
2.2. Product prices may be subject to updates. The CUSTOMER must verify the final sale price before submitting the relevant order form. Where applicable, the price is inclusive of VAT. Delivery costs will be added separately; such additional costs are clearly indicated where applicable and are included in the “total cost”.
Without prejudice to the above, a manifest material error in the price shown on category pages and product pages, compared to the commonly known price of the chosen product, entitles the Seller to decline confirmation of the shipment and proceed with an immediate refund of the purchase amount paid by the CUSTOMER, without the latter being able to raise any objections in this regard.
In any case, the CUSTOMER will receive timely notification from the Seller.
2.3. The Site can be accessed from anywhere in the world. However, the products available on the site can be purchased exclusively by users who request delivery to one of the countries indicated on the Site.
2.4. Customs duties or other taxes, charges and public levies imposed by foreign countries, which vary from country to country and which the CUSTOMER agrees to pay, are not indicated.
3. CONTRACTUAL DOCUMENTS
3.1 The sale of products and services is governed by these General Terms and Conditions, which regulate the relationship between the Seller on the one hand and the CUSTOMER on the other, with regard to the offer of products and/or services published on the Site, which together with the warranty conditions of the individual products forms an integral part of these terms and conditions.
These General Terms and Conditions may be amended as required by subsequent legislative provisions and/or regulations.
These Terms also comply with Legislative Decree no. 209 of 31 December 2025, implementing Directive (EU) 2023/2673 of the European Parliament and of the Council of 22 November 2023, on distance contracts for financial services and the digital right of withdrawal.
4. APPLICATION AND AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
4.1. The purchase by the CUSTOMER of products on the Site is subject to these General Terms and Conditions, which the CUSTOMER has a duty to read before proceeding with the purchase.
4.2. No other conditions or terms other than these shall apply.
4.3. These General Terms and Conditions supersede all other conditions or terms referred to by the CUSTOMER.
4.4. The Seller is authorised to amend these General Terms and Conditions, including the conditions applicable to payment and warranty, at any time and without prior notice. Any amendment will take effect upon publication on the Site and will not have retroactive effect.
5. SITE REGISTRATION AND PERSONAL DATA PROCESSING
5.1. In order to purchase products or services, the CUSTOMER is required to register on the Site in order to ensure maximum transparency and security of the transaction.
5.2. During registration, the CUSTOMER will be asked to enter a User ID (username) and a Password, both of which are necessary to make subsequent purchases without having to register again.
The registration of the CUSTOMER’s data is carried out on the basis of and in compliance with the law of 31 December 1996 no. 675 containing provisions on the “Protection of individuals and other subjects with regard to the processing of personal data”.
5.3. By completing the registration form and accepting the purchase conditions, the CUSTOMER gives consent to the processing of their personal data for purposes connected to order management.
5.4. It is the CUSTOMER’s responsibility to: provide truthful, accurate, current and complete personal data as requested on the Site, to manage their data and update it immediately so that its accuracy, currency and completeness are always ensured.
5.5. The CUSTOMER is also responsible for the security of the access password they have chosen.
5.6. The Seller is not responsible for unauthorised use of passwords.
5.7. Use of “cookies”
Please be advised that some sections of the Site may use “cookies” (small strings of data transmitted to the CUSTOMER’s hard drive when accessing a website or a specific part of a website) to personalise their visit to this site. By accessing the Site, the CUSTOMER indicates their agreement to the use of “cookies”.
6. METHODS OF PURCHASING PRODUCTS – COMPLETION OF EACH INDIVIDUAL PURCHASE CONTRACT
6.1. The purchase order submitted by the CUSTOMER to the Seller through the Site constitutes a contractual proposal and is governed by these general terms and conditions of sale, which form an integral part of the order itself and which the CUSTOMER, by submitting the order to the Seller, is required to accept in full and without reservation.
Before proceeding with the purchase of the Products, by submitting the purchase order (which will occur when the CUSTOMER selects the “Buy Now” button), the CUSTOMER will be asked to read these general terms and conditions of sale and the information on the right of withdrawal carefully, to print a copy using the print function and to save or reproduce a copy for their personal use. In addition, the CUSTOMER will be asked to identify and correct any data entry errors.
The CUSTOMER is also informed that, for contracts to which the right of withdrawal applies pursuant to art. 15 below, a digital withdrawal function is available in the reserved area of the Site, accessible throughout the withdrawal period, identified by the button “Withdraw from the contract here”. The existence, access methods and operation of this function are described in art. 15 of these Terms and Conditions.
6.2. Following registration, the CUSTOMER may proceed to order the products of interest by adding them to the “shopping cart”.
Once the product has been selected, the CUSTOMER must indicate the chosen payment method from those available and provide shipping and billing details.
The Seller reserves the right to accept only orders in which the Tax Code and/or VAT number (or equivalent data for non-Italian residents) is indicated. Orders from individuals who have not reached legal age will not be accepted.
6.3. Orders are subject to Product availability and acceptance by the Seller. The Seller reserves the right, at any time and at its sole discretion, to refuse an order, including, for example, in cases where:
(i) the ordered Products are no longer available on the Site;
(ii) the Seller becomes aware of an error on the Site relating to the price and/or description of the Products;
(iii) the order cannot be processed due to an error in the information provided by the Customer (for example, payment, billing or delivery address information);
(iv) the Seller has reason to believe that the order was placed by a minor;
(v) orders for more than one pair of shoes are not accepted unless authorised by the Seller.
The Seller also reserves the right to make partial deliveries and/or to limit the quantities of Products ordered by the CUSTOMER to a number that can reasonably be considered for domestic use. In such cases, the CUSTOMER will be charged exclusively for the price of the Products delivered.
In all cases where the Seller is unable to fulfil an order, is only able to do so partially, or intends to limit the quantities of Products ordered, the Seller will contact the CUSTOMER by email or telephone as soon as possible and in any case within 30 (thirty) days of the order being placed on the Site. Any payments already made by the CUSTOMER will be promptly refunded by the Seller using the same payment method used by the Customer for the purchase of the Products.
6.4. The CUSTOMER’s purchase order is accepted by the Seller by sending the CUSTOMER, at the email address provided to the Seller at the time of registration on the Site or when submitting the order if the CUSTOMER is not registered on the Site, an order confirmation email (“Order Confirmation”).
6.5. Each contract for the purchase of Products is deemed concluded at the time the CUSTOMER receives the Order Confirmation from the Seller by email.
7. CONFIRMATION OF RECEIPT OF ORDER AND ACCEPTANCE THEREOF
7.1. Upon receipt of an order, the Seller will automatically send a confirmation of receipt by email, which will summarise all the details of the order so as to allow the CUSTOMER to make any changes in the event of errors. The order details will be considered correct if no amendments are received from the CUSTOMER by email to the following address ordini@patriziacavalleri.it within 24 hours of the receipt confirmation.
Upon receipt of an order, the Seller will verify the actual availability of the ordered product or the possibility of supplying it within a short time and only upon completion of such verification will the Seller confirm acceptance of the order and notify of the shipment of the product.
7.2. Until the order acceptance notification is issued, no obligation arises on the part of the Seller, which is free to accept or decline any order received.
In the event that the Seller is unable to fulfil a received order, it will notify the CUSTOMER promptly.
We recommend that Customers keep a printed copy of these General Terms and Conditions as proof of purchase, together with a copy of the order, order confirmation, its acceptance, payment confirmation and invoice, or a note thereof.
7.3. For the protection and safeguarding of the CUSTOMER, before proceeding with the charge, the Seller may make random telephone calls to the CUSTOMER to verify the actual origin of the order. To comply with the aforementioned requirements, during the site registration phase, the CUSTOMER is required to provide a landline or mobile telephone number where they can be contacted.
The Seller reserves the right to refuse the order, in addition to the cases provided for in the previous point, also in the following cases: provision of false personal data; previous non-fulfilment for any reason towards the Seller; inclusion on the list of protests; being subject to insolvency proceedings; unavailability of goods – for any reason – in the warehouses.
7.4. The Seller will process orders, upon verification of payment, from Tuesday to Friday, from 9:00 am to 5:00 pm.
7.5. Should the CUSTOMER choose the immediate payment method (at the time of purchase) by credit card or PayPal, they will be required to provide the relevant details via a secure connection. For accounting and administrative purposes, the Seller reserves the right to verify the personal details provided by the CUSTOMER. Where payment is made by credit card, the purchase amount will be charged exclusively at the time the Order Confirmation is sent by the Seller to the CUSTOMER. In any case, the Order Confirmation and dispatch of the Products will not occur before the Seller has obtained authorisation to charge the credit card from the issuing bank or institution, or has received payment in the case of a bank transfer.
8. DELIVERY OF GOODS AND ACCEPTANCE – TRANSFER OF RISK
8.1. The Site indicates the availability of Products and their delivery times; however, such information is to be considered purely indicative and non-binding on the Seller.
8.2. The Seller undertakes to do everything within its power to comply with the delivery times indicated on the Site and, in any case, to carry out delivery within a maximum of 30 (thirty) days from the date of sending the Order Confirmation to the CUSTOMER. In the event that the Seller fails to execute the order due to unavailability, even temporary, of the Product, the Seller will provide written notice to the CUSTOMER and will refund any amounts already paid by the CUSTOMER for the Product. Where the CUSTOMER has chosen bank transfer as the payment method, the delivery period will run from receipt of payment by the Seller.
8.3. The shipment of Products ordered by the CUSTOMER will be carried out using the method selected by the CUSTOMER from those available and indicated on the Site at the time of placing the order. Delivery will be made during normal business hours. The Seller will make every reasonable effort to deliver the Products within the delivery period indicated in the Order Confirmation. However, any date or delivery time estimated by us will be purely indicative. The Seller shall therefore not be held liable for any losses or damages suffered by the CUSTOMER due to delays in the delivery of the Products, unless such delay is attributable to the Seller’s wilful misconduct or negligence. The CUSTOMER may at any time check the shipment status of the Products by entering the tracking number directly on the carrier’s website.
8.4. The risk of accidental loss or deterioration of the Products will transfer to the CUSTOMER at the time when the latter, or a third party designated by them and other than the carrier, takes physical possession of the Products. However, the risk will transfer to the CUSTOMER upon delivery of the Products to the carrier, where the carrier has been chosen by the CUSTOMER, without prejudice to the Consumer’s rights against the carrier. For the purposes of the transfer of risk, the refusal or delay in acceptance of the Products by the CUSTOMER will be treated as delivery.
8.5. The CUSTOMER undertakes to promptly and as soon as possible check that the delivery includes all and only the Products purchased and to promptly inform the Seller of any defects in the Products received or of any discrepancy from the order placed, in accordance with the procedure set out in art. 9 of these general terms and conditions of sale; failing this, the Products will be deemed accepted. Should the packaging or wrapping of the Products ordered by the Customer arrive visibly damaged, the Customer is invited to refuse delivery from the carrier/courier or to accept delivery “with reservation”.
9. ACCEPTANCE OF THE PRODUCT BY THE CUSTOMER
9.1. Upon delivery, the CUSTOMER is required to check the integrity of the packaging received and that the contents match what was ordered. Any complaints in this regard must be received within 24 hours of receipt of the package, failing which the right to raise such complaints will lapse.
9.2. The CUSTOMER is also required to immediately verify the integrity and functionality of the purchased products and to report any defects within eight days of delivery.
9.3. After eight days from delivery without any report of defects, the products will be considered checked and accepted by the CUSTOMER at delivery as per contract and deemed in good condition and complete with all accessories, components or other products or elements forming part of the product or packaged with them in every respect.
10. ISSUANCE OF INVOICES
10.1. For each purchase made by the CUSTOMER, the Seller will issue an invoice.
In cases of invoicing in Italy, the CUSTOMER is required to provide their Tax Code or, if a legal entity or sole trader, their Company Name and VAT number. In cases of invoicing abroad, only legal entities are required to provide their VAT number or equivalent.
10.2. The Seller will promptly send the CUSTOMER, where required by applicable law, the tax receipt/invoice relating to the purchase made, in electronic format by email to the address provided by the CUSTOMER, if the purchased Products are to be delivered within Italian territory, or attached in paper format to the purchased Products in all other cases.
11. PRICES, SHIPPING COSTS, DUTIES AND TAXES
11.1. The price of the Products is that indicated on the Site at the time the order is submitted by the CUSTOMER. Prices include standard packaging costs, VAT (where applicable) and any indirect taxes (where applicable), but do not include shipping costs, which are calculated based on the type of delivery chosen by the CUSTOMER and indicated on the order checkout page, as well as summarised in the Order Confirmation sent by the Seller to the CUSTOMER, which the CUSTOMER undertakes to pay to the Seller in addition to the price indicated on the Site.
11.2. The CUSTOMER must pay the Seller the total price as shown on the order checkout page and in the Order Confirmation sent by email from the Seller to the CUSTOMER.
11.3. Where the Products are to be delivered to a country outside the European Union, the total price indicated in the order and summarised in the Order Confirmation will include only indirect taxes (where applicable) and shipping costs. The CUSTOMER acknowledges that customs duties and/or other sales taxes may apply in accordance with the legislation of the country of delivery. The amount of such duties and/or other taxes may vary from country to country depending on the Products and/or their value. The CUSTOMER will be solely responsible for the payment of such duties and/or taxes and hereby undertakes to pay them, if due, in addition to the price indicated in the order and confirmed in the Order Confirmation, in accordance with the legal provisions of the country in which the Products will be delivered. The CUSTOMER is advised to consult the competent authorities in their country of residence or destination of the Products in order to obtain information on any duties or taxes applicable in their country of residence or destination before placing an order on the Site.
11.4. The CUSTOMER acknowledges and accepts that lack of knowledge of the costs, charges, duties, taxes and/or levies referred to in paragraph 11.3 above at the time of placing an order with the Seller will not constitute grounds for termination of this contract and that such charges cannot in any way be attributed to the Seller.
12. PAYMENTS
12.1. Payment may be made by credit card, via PayPal, or by bank transfer, under the conditions described below. The Seller may allow additional payment methods, indicating them in the “Payment Methods” section on the Site.
12.2. In the case of payment via PayPal or credit card, the CUSTOMER will be redirected to the relevant page, where they can enter their registration details and complete the payment.
13. SELLER’S LEGAL GUARANTEE OF CONFORMITY, REPORTING OF NON-CONFORMITY DEFECTS AND WARRANTY INTERVENTIONS
13.1. Pursuant to and for the purposes of European Directive 44/99/EC, as well as Directive 2011/83/EU and Italian Legislative Decree no. 206/2005 (Consumer Code), and subsequent amendments, the Seller guarantees to the CUSTOMER that the Products will be free from design and material defects and will conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the CUSTOMER. The CUSTOMER will have the right to return defective Products under the conditions established by articles 129 and following of the Consumer Code and these terms and conditions of sale. Any guarantee is excluded in the event of use or washing of the Product that does not comply with the nature of the Product and the instructions/warnings provided by the Seller and/or the Owner, or as indicated in the relevant illustrative documentation, tags or labels.
13.2. Under penalty of forfeiture of this guarantee, the CUSTOMER is required to report any defects and non-conformities within no more than 2 (two) months of discovery, by sending an email to the Seller’s Customer Service at ordini@patriziacavalleri.it indicating the defect and/or non-conformity found, together with the relevant documentation indicated in the return form (at least 1 (one) photograph of the Product, a copy of the Order Confirmation sent by the Seller and/or the tax receipt/invoice). Alternatively, exclusively within 14 days of receipt of the Product, the CUSTOMER may request warranty intervention, providing the same information as above, by using the appropriate form to be requested from the Seller.
13.3. Following receipt of the form and the relevant documentation, the Seller will assess the defects and non-conformities reported by the CUSTOMER and, after carrying out quality checks to verify the actual non-conformity of the Product, will authorise the return of the Products by providing the CUSTOMER with a response containing the “Return Code” by email to the address provided by the CUSTOMER during registration on the Site or when submitting the order. Authorisation to return the Products will not in any way constitute acknowledgement of defects or non-conformities, whose existence must be ascertained following the return. Products whose return has been authorised by the Seller must be returned by the CUSTOMER, together with a copy of the return authorisation communication bearing the “Return Code”, to the following address: TARA di Patrizia Cavalleri – Via Adda 17 – 20020 Lainate (Mi).
13.4. Where the Seller finds that a conformity defect actually exists, it will repair the Product or, where this is not possible, replace the defective Product with a new and identical Product. Where repair or replacement is not possible (for example due to unavailability of the Product), the Seller will refund the CUSTOMER the price paid, including all delivery and return costs (the latter where duly documented). The refund will be made, where possible, using the same payment method used by the CUSTOMER when purchasing the Product. It will be the Consumer’s responsibility to provide the Seller, always by email at ordini@patriziacavalleri.it, with the bank details for the transfer in their favour so that the Seller is able to return the amount due.
14. LIABILITY FOR DAMAGE CAUSED BY DEFECTIVE PRODUCTS
14.1. With regard to any damage caused by defective Products, the provisions of European Directive 85/374/EEC and Italian Legislative Decree no. 206/2005 (Consumer Code) shall apply.
15. RIGHT OF WITHDRAWAL – INFORMATION
15.1. Exclusion of withdrawal for made-to-measure products. Pursuant to art. 59 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the right of withdrawal is excluded, among other cases, in the case of orders for Products made to measure or clearly personalised.
15.2. Made-to-measure products. With reference to the exclusion of withdrawal referred to above, the Consumer is in particular informed and accepts that the right of withdrawal may be excluded in the case of Products made to measure for the Consumer themselves.
15.3. Right of withdrawal for standard products. Without prejudice to the cases indicated in paragraphs 15.1 and 15.2 above, the Consumer is recognised the right to withdraw from any contract concluded pursuant to these general terms and conditions of sale, without any penalty, within 14 (fourteen) days from when (i) the Product was delivered, or (ii) in the case of the purchase of multiple Products delivered separately under a single order, the last Product was delivered.
15.4. Methods of exercising withdrawal (by email). To exercise the right of withdrawal, the CUSTOMER may inform the Seller, before the expiry of the period referred to in paragraph 15.3 above, by sending an email to ordini@patriziacavalleri.it with their decision, including the order number and the email address used to make the purchase.
15.4-bis. Digital withdrawal function. As an alternative to sending an email as referred to in point 15.4, the CUSTOMER may exercise the right of withdrawal via the digital withdrawal function available in the reserved area of the Site, accessible under “Your account → Orders → Order details → Request withdrawal/return”.
The digital procedure is as follows:
a) The CUSTOMER clicks the button “Withdraw from the contract here”, clearly visible on the order page throughout the withdrawal period;
b) The CUSTOMER fills in the form indicating: their full name, the order they wish to withdraw from, and the method by which they wish to receive confirmation of the withdrawal;
c) The CUSTOMER confirms their intention by clicking the button “Confirm withdrawal”, the wording of which is unambiguous and not accompanied by additional tick boxes or consents;
d) The CUSTOMER immediately receives a confirmation of withdrawal to their registered email address.
The digital withdrawal function is available exclusively for Products to which the right of withdrawal applies pursuant to points 15.1 and 15.2. For made-to-measure or personalised Products, the function cannot be activated as the right of withdrawal is excluded by law.
15.4-ter. Equivalence of channels. The exercise of the right of withdrawal via the digital function (point 15.4-bis) and by email (point 15.4) are equivalent and produce the same legal effects. The CUSTOMER may freely choose the preferred channel.
15.5. Confirmation of exercise of withdrawal. Following what is provided for in points 15.4 and 15.4-bis above, the CUSTOMER will receive a confirmation email of the exercise of withdrawal, containing the return form to be included in the package, and instructions for proceeding with the return of the Product, to be sent within the subsequent 14 days to TARA di Patrizia Cavalleri – Via Tevere, 7 – 20045 Lainate (MI). In order to be entitled to a refund, the product must be returned to the Seller within 14 days of receipt thereof.
15.6. If the CUSTOMER has received the Product, they are required to return it to the Seller without undue delay and, in any case, within 14 days of receipt, always having first communicated their intention to exercise the right of withdrawal. The deadline is met if the Products are sent back and arrive at the Seller before the expiry of the 14 calendar day period.
The risks and direct costs of returning the Products shall be borne by the CUSTOMER.
15.7. In the event of the exercise of the right of withdrawal pursuant to the law, the CUSTOMER will be entitled to a refund of the price of the goods without undue delay and, in any case, no later than 14 days from receipt of the returned product(s) by the CUSTOMER. The refund will be made using the same payment method chosen by the Customer. In the case of a refund request by bank transfer, it will be the CUSTOMER’s responsibility to provide the Seller, always by email at ordini@patriziacavalleri.it, with the bank details for the transfer in their favour so that the Seller is able to return the amount due. The Seller reserves the right to withhold the refund until receipt of the products or until the CUSTOMER has demonstrated that they have returned them, whichever is earlier. The costs of returning the Products will remain entirely at the CUSTOMER’s expense.
15.8. The CUSTOMER is responsible for any diminution in the value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products themselves. Therefore, should the returned Products be damaged (for example showing signs of wear, abrasion, scratching, scraping, deformation, etc.), incomplete in all their elements and accessories (including unaltered labels and tags attached to the Product), not accompanied by the enclosed instructions/notes/manuals, original packaging and boxes and the warranty certificate, where present, the CUSTOMER will be liable for the decrease in the monetary value of the Product and will be entitled to a refund of the amount equal to the residual value of the Product. To this end, the CUSTOMER is therefore invited not to handle the Products beyond what is strictly necessary to establish their nature, characteristics and functioning, and to wrap the original packaging of the Products in other protective packaging that preserves its integrity and protects it during transport, including from writing or labels.
16. INTELLECTUAL PROPERTY RIGHTS
16.1. The CUSTOMER declares to be informed that all trademarks, names, as well as any distinctive signs, denominations, images, photographs, written or graphic texts used on the Site or relating to the Products are and remain the exclusive property of TARA di Patrizia Cavalleri and/or its successors in title, without any rights thereto arising for the CUSTOMER as a result of access to the Site and/or the purchase of the Products.
16.2. The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of TARA di Patrizia Cavalleri.
17. SECURITY
17.1. Although the Seller, in compliance with applicable legislation, adopts appropriate measures to protect personal data in order to minimise the risks of destruction or loss, even accidental, of unauthorised access, unlawful processing, falsification, manipulation and improper use by third parties, due to the nature and technical limitations of the protection of electronic communications via the internet, the Seller cannot guarantee that the information or data viewed by the CUSTOMER on the Site, even after the CUSTOMER has logged in, will not be accessible or viewable by unauthorised third parties.
18. APPLICABLE LAW, CONCILIATION ATTEMPT AND COMPETENT COURT
18.1. General Terms and Conditions of Sale. Each sales contract concluded between the Seller and the CUSTOMERS pursuant to these general terms and conditions of sale will be governed and interpreted in accordance with Italian law and in particular the Consumer Code, with specific reference to the legislation on distance contracts, and Legislative Decree of 9 April 2003 no. 70 on certain aspects of electronic commerce, as well as Legislative Decree no. 209 of 31 December 2025, implementing Directive (EU) 2023/2673, with regard to the right of withdrawal and the methods of exercising the same.
18.2. In the event of disputes between the Seller and a CUSTOMER, the competent court is that of Milan.
18.3. These General Terms and Conditions have been drafted in Italian with specific reference to Italian legislation, to which any dispute arising concerning the interpretation and execution of the contract is subject.
All products offered for sale on the Site are fitted with an identifying tag fixed with a single-use seal, which forms an integral part of the item. We invite you to try the product without removing the tag and its seal, as returned products without them will not be accepted.
19. DISCOUNT CODES
19.1. Periodically, at the Seller’s discretion, discount codes may be offered to individual account holders or generic promotional discount codes. Account-related discount codes may only be applied to purchases made through the account for which a discount code has been offered and registered, for the period of time for which they are granted, only upon completed transaction. Promotional discount codes may apply to all purchases or to specific purchases made through this Site.
